Archive for the 'Opinions' Category



Ad agency compensation is all about value creation.

Legend has it that Pablo Picasso was sketching in the park when a woman approached him. After studying her for a moment, he used a single pencil stroke to create her portrait. He handed the women his work of art. When asked how much he was owed, Picasso asked for five thousand dollars. The woman […]

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Forget media integration. We rather collaborate.

To some media integration is a buzzword. To others media integration is the Holy Grail. To me media integration is a poor substitute for collaboration. Let me explain.
Media companies and agency networks tell people the digital space is just another media channel - it isn’t. The digital space is about participation, ecommerce and community. It can’t be sold […]

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The Perfect Storm: Yahoo and Microsoft

The result of Microsoft’s unsolicited $44.6 billion bid for Yahoo! will come down to nothing more than maximizing short-term value for shareholders. Forget about preserving the underlying principles of the Internet or the vision of both companies. Like a newly appointed Prime Minister hoping to define a legacy for his administration, Jerry Yang, founder and […]

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The Nexus of Persuasion and Confidence

As digital marketers our job is to help clients achieve greater commercial success through the use of digital channels that improve brand health and deliver sales. Generally, efforts that support these goals are persuasive in nature - for example: inspiring, compelling and convincing a consumer to book a Hilton instead of another hotel because of […]

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Google goes mobile with Android

Ring. Ring. Hello, who is calling? Google. Can I call you back? No, I don’t have a phone yet.
Following months of speculation, Google formally announced it is entering the mobile phone market. While the announcement did not introduce a working operating system or phone, Google’s statement it would start shipping its mobile devices by the end of […]

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Google goes Rebate Neutral by 2009

Google has recently announced its controversial Best Practice Funding (BPF) scheme in Europe will be removed in 2009. Google’s Best Practice Funding Scheme was launched in 2006; replacing the traditional agency commission model Yahoo and MSN still adhere too.
The Google Best Practice Funding program requires participating agencies to have at least five clients, generate a minimum […]

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Purchase Funnels 2.0

The purchase funnel has been around since the very first human commercial transaction but it was only identified once social scientists and marketers began to dissect the behaviors and emotions that lead one to transact and with whom. Ever since, it has been a core tenet of marketing - my own awareness of the purchase […]

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If your brand was a person…

Ask yourself this question.
If your brand was a person, what type of person would it be? How would it act, what it would look like? More importantly would its value be solely determined by how many people knew of it?
 These questions are at the heart of branding and the value of branding.  
Branding is normally […]

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The last click gets too much credit

Digital Marketing has introduced a profusion of new channels to reach prospects with the aim to persuade, drive engagement and relationship; including PPC advertising, affiliate marketing, pay-per performance network buys, display advertising and email marketing. The proliferation and inherent advantages of multi-channel advertising have existed well before the advent of Digital Marketing.
As early as 1989, […]

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Harsh words for those who don’t “get it”

Recently Gord Hotchkiss wrote a column titled ‘Doing Search’ Only Counts if You’re Seen for MediaPost’s Search Insider, in which he takes Ontario Tourism, and specifically Nick Pedota, to task for not “…clueing into the power of search” and “managing search campaigns to budgets not objectives”. While I agree with much of what Gord says […]

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Why I like the London 2012 Olympic logo

If participation is at the heart of the London 2012 brand, why was the brand conceived in such an exclusive way? Why not harness the power of social media to inspire, challenge and share the conception of the London 2012 emblem with the people? Was Wolff Olins, the London branding agency responsible for the design, the only entity capable of providing input into the London 2012 brand?

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What is return on investment?

Wikipedia defines return on investment as 1) as rate of profit, rate of return or return and 2) the ratio of money gained or lost on an investment relative to the amount of money invested.
At Web Liquid we believe return on investment is a subset of a larger marketing imperative. That marketing imperative being RETURNS. […]

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Solutions to the problem of low product and price differentiation in the travel industry

At the Travolution Summit in London last month, Lastminute.com chief executive Ian McCaig issued a warning that as the online travel industry matures, product and price differentiation will “tend towards zero.” If Ian McCaig is correct in his assessment, it is important to understand what factors, in addition to price and product, should be the […]

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Service vs. Solicitation

As online marketing specialists we often contrast ourselves with those in the traditional world, summarizing the differences with notions of a ‘different mindset’ - but what does that mean really? A focus on ROI, accountability, commercial imperatives, interactivity, engagement, experience, etc. are all terms that quickly come to mind but really, at a high level, […]

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Consumer Generated Content - A Tactic or a Strategy?

Consumer empowerment is an undeniable virtue of the internet. Initially built upon price transparency and the ease of comparison shopping, but now that empowerment is driven by the one-to-many messages, or content, consumers are creating at a blistering rate - be it forums, blogs, videos, audio, or whatever, it’s out there and it’s evolving the […]

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Measuring Commercial Search and Organic Search

While advertisers are allocating close to a third of their online advertising budgets to search (commercial and organic) very few have a clear and unified measurement methodology for the channel. Before examining the optimal measurement methodology for search, lets review how search works through the use of the “people in the room metaphor”.
Imagine search engines to […]

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Ganular vs. Tonnage Media Buying

While online media planners boast loudly about the flexibility, measurability and accountability of online advertising, their planning and buying approach does the medium little justice. The average online media planner and buyer is satisified following the traditional broadcast media approach – allocating a lion’s share of media spend to a handful of properties. The McKinsey […]

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Google Blog Search Patent Application

Google recently filed a patent application for ranking blog search, ushering a new set of considerations for the optimal ranking of blog content across Google. The patent application for “ranking blog documents” filed the 13th of September 2005 listed high ranking members of Google including Vinod Marur.
Google’s patent application describes two distinct sets of data used […]

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The implications of Google’s $3.1 billion bid for Doubleclick

If Google’s $3.1 billion purchase of Doubleclick is approved, it could have significant implications for the online industry. Following a review of past trends and taking a view on the immediate future, the combined Google/Doubleclick group will put in motion three major events.
1. Google’s Ad Sense and Ad Words will become the world’s largest advertising platforms. […]

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Ten questions to ask your search agency

With commercial search budgets increasing, advertisers and their respective search agencies are facing pressure over the performance of the channel.
On one end, search agencies are challenged to maintain operating margins given the increased resource required to manage increasingly complex PPC campaigns. On the other hand, advertisers are demanding higher return on investment from their PPC investments.
If you outsource […]

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Google’s CPA Network and Ad Serving Ambitions

Taking full advantage of April Fools day, Google yesterday announced the launch of Gmail Paper, a new feature through which users can request a paper copy of  any email delivered for free within 24 days. Taking the environmental high ground Google’s Gmail Paper promotional page claimed the Gmail paper was “printed on 96% post-consumer organic soybean […]

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The future of online advertising networks in the UK

A review of the latest ComScore data for the UK market indicates Advertising.com is now the UK’s largest ad network, reaching 89.8% of the UK online population (26.9 million unique users) . Advertising.com is followed by Media Brokers reaching 73.5% of the active online population (22 million unique users), VC Media 68.4% reach, Blue Lithium […]

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The impact of social search engines on SEO practices?

Recently we posted our thoughts on the importance of understanding and differentiating between UGM, CGM, UGC, CGC – key terms of the Web 2.0 space. The discussion made us ponder on the impact social media and social search engines are having on Search Engine Optimisation (SEO) practices. 
It is important to note we define Search Engine Optimization […]

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Web 2.0 Definitions: UGM, CGM, UGC, CGC - What’s the difference?

These terms are thrown around quite frequently with the rise of web 2.0 and social media but often they’re mistakenly used to describe the same thing when, in fact, the differences are rather important, particularly for marketers. Although these terms are the latest buzzwords to join a long list of industry terminology, it is important […]

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Video is the new darling of the online industry

It is official, video advertising is the new darling of the online industry.
The growth of video has been spectacular. In 2005 video advertising accounted for a scant $121 million in spending. In 2006 that figure grew by 82%, to a respectable $410 million. In 2007, that figure is expected to reach $775 million; accounting […]

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Copywriting and fair linking coming to your browser

Following months of legal battle, Google has lost a copyright lawsuit in Belgium brought on by Copiepresse, a publishing group composed of 17 mostly French-language newspapers. The newspapers complained that Google breached copyrights by publishing headlines and links to news stories without permission. Copiepresse also claimed Google’s cached links allowed searchers to find and read […]

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PPC search obsession flies high!

The UK commercial search accounts today for a staggering 90% of the search marketing spend or £1.26 billion whilst, natural search accounted for £147 million in the UK in 2006 (Travelution, November 2006).
Research from Nielsen/Net Ratings indicates that in 2006, 265m people used a search engine (81% of the internet population) creating 27bn search […]

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The gift of Web 2.0: Free Labour and a change in advertising practices

The advent of Web 2.0 in which consumers are empowered to promote and shape the “persona of a brand” will undoubtatly challenge the role of advertising agencies. The same way in which media congolomartes, owners of the airwaves and print press used to be the custodians of public information, advertising agencies used to be archites […]

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More Advertising 2.0 than Web 2.0

When YouTube, the darling of the social media revolution was acquired by Google, many hailed it as valuable advertising partnership, which would see Google AdWords and Ad Sense programs propagated across the site. This approach was further cemented by the agreement signed between Google and News Corporation which will see the search giant deliver at […]

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Word of mouth becomes CGC

Our Consumer Generated Content research and marketing practice has been stirring up quite a bit of interest from savvy marketers recently as CGC garners more attention and recognition as an exceptionally insightful and influential channel. Still, we find that whilst many people understand the concept of word-of-mouth online they struggle to see how it […]

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